Overview:    

POSITION SUMMARY

The Museum Experience Manager leads and supervises the team delivering the museum’s mission and core values through their consistent and playful approach to learning experiences, operations and customer service. This role is a people management position and requires some experience with leading a small team. This role is multifaceted, requiring a blend of leadership, understanding of program creation for all age learners, project management, and strong interpersonal skills to create a positive and enriching museum environment for guests and staff.

Qualifications:    

*High School Diploma or GED Required, Bachelor's degree in related field preferred.

*4+ years of experience in retail, customer service or guest-facing roles.

*2+ years of relevant experience in instructional design or adult education.

*2+ years supervisory experience including developing staff, performance management and assigning work.

*Thorough knowledge working with children and families in cultural institutions or out-of-school time programs. 

*2+ years of experience in science or children's museum or other informal learning environment preferred.

Job Responsibilities:    

ESSENTIAL FUNCTIONS

*Collaborate with Experience teammates to build and deliver onboarding, ongoing training and professional development opportunities for the Museum Experience and Camp Teams.

*Maintain oversight and collaborative systems to ensure daily museum operations meet high-quality standards, ultimately improving the guest experience.

*Build and maintain systems for collecting staff feedback through collaborative processes to enhance staff engagement and improve staffing outcomes.

*Assists in development and oversees the implementation of departmental policies, procedures and practices.

*Manage implementation and iteration of processes for recruitment, hiring, training, onboarding, and coaching for Museum Experience and Camp teams in collaboration with Learning Experience and Human Resources.

*Design professional development and provide mentoring and feedback to ensure a well-trained, properly structured and highly motivated staff capable of achieving Experience goals while modeling a culture of reflective practice.

*Maintain oversight of scheduling teams for internal and external programs using scheduling software systems and ensures scheduling matches projected attendance.

*Provide guidance and oversight of the TYD (Thinkery Youth Development) program (process, training, evaluation), and the relationship with TYD partner organizations (Breakthrough Central Texas).

*Supervise museum teams to ensure exhibits and learning spaces are maintained, clean, safe and well stocked with appropriate props and materials.

*Collaborate with Experience and STEAM Learning Institute teams to develop and conduct high quality educational experiences with internal staff and external partners.

*Assist in preparing and maintaining reports including, but not limited to, employee performance, program outcomes and budgetary compliance.

*Serve as a model for superior customer service, high quality facilitation and reasonable risk taking that fosters the development of innovative experiences.

*Advance Thinkery’s dedication to diversity, equity, inclusion, and accessibility initiatives, striving to create inclusive experiences that reach diverse and underserved audiences.

*Supervise, coach, and develop the Museum Experience Coordinators and Museum Experience Specialists.

OTHER REQUIREMENTS

*Schedule and availability reflects that the organization is a 7-day-a-week operation.

*This role is most effective when performed onsite with limited opportunity for remote/hybrid work.

*A typical week will be a flexible Monday-Friday with regular weekend or evening work, reflective of the needs of the team.

*This role is based at Thinkery’s Mueller location, but will require some on-site support at Thinkery-Del Valle upon it’s opening in Summer 2024.