Overview:    

Muse Knoxville is seeking a highly organized, data-driven, creative, and solutions-oriented Director of Learning Operations to support the effective operation of the museum’s educational programs, exhibits, and learning environments. This role plays a key part in ensuring that Muse’s programs and spaces are well-scheduled, properly staffed, accurately tracked, and ready to provide excellent experiences for children, families, educators, and community partners.

Reporting to the Vice President of Education & Exhibits, the Director of Learning Operations is a Tier 3 position responsible for education scheduling and logistics, departmental data and reporting, on-site field trip operations, exhibit operations, and the supervision of a part-time Field Trip Educator and part-time Exhibit Technicians. This role will support the implementation and continuous improvement of on-site field trip programming, the readiness and functionality of education and exhibit spaces, and the development of systems that improve efficiency, accountability, and consistency. The Director will also collaborate across departments to support new exhibits, learning environments, and planetarium operations as Muse grows.

The ideal candidate is passionate about K-12 education and informal learning and thrives at the intersection of people, data, systems, and creative physical spaces. They are an excellent organizer, problem-solver, and collaborator who can manage complex schedules, identify trends in data, support high-quality learning experiences, improve processes, and help transform creative ideas into engaging, functional, and well-run museum environments. 

Qualifications:    

THIS POSITION HAS THE FOLLOWING REQUIREMENTS:

Passion for K-12 education, informal learning, exhibits, creativity, and Muse Knoxville’s mission

Exceptional organization, attention to detail, and follow-through

Ability to balance creativity and innovation with practical considerations including safety, accessibility, budget, maintenance, and operational feasibility

Strong analytical and data-management skills

Experience working with spreadsheets, databases, dashboards, scheduling systems, and digital tools

Experience coordinating schedules, logistics, programs, teams, or operational systems

Strong written and verbal communication skills

Strong problem-solving and critical-thinking skills

Ability to manage multiple priorities and shifting deadlines in a fast-paced environment

Experience supervising, training, or coordinating part-time staff preferred

Experience in a museum, children's museum, school, informal learning organization, or STEM/STEAM environment preferred

Interest in hands-on exhibits, learning environments, and facility operations

Ability to work independently while also collaborating effectively across departments

Ability to build systems, improve processes, and use data to inform decisions

Ability to lift, push, or pull up to 40 pounds and engage in physical activity including bending, crouching, standing, and moving throughout museum spaces

Must pass a background check 

Job Responsibilities:    

AS THE DIRECTOR OF LEARNING OPERATIONS, YOU WILL …

Collaborate with the Vice President of Education & Exhibits and other staff to prototype, test, refine, and evaluate new exhibit features, learning environments, and open-ended learning experiences

Support the readiness and quality of classrooms, program spaces, exhibit areas, and other learning environments

Oversee scheduling, staffing, and logistics for field trips, school-based learning programs, education events, and other learning experiences

Maintain accurate education calendars and scheduling systems

Coordinate staffing assignments and identify logistical needs

Serve as an operational point of contact for schools and community partners

Maintain accurate program, attendance, staffing, exhibit, and operational data

Develop and maintain dashboards, reports, spreadsheets, and other tools to track departmental performance

Monitor trends and use data to support decisions related to staffing, scheduling, program capacity, exhibit performance, and resource allocation

Support accurate and timely reporting related to Muse’s strategic plan and departmental goals

Supervise, schedule, train, and evaluate part-time Exhibit Technicians and Field Trip Educator

Monitor exhibit functionality and work toward Muse’s goal of maintaining 95%+ exhibit uptime

Track exhibit maintenance needs, repairs, supplies, recurring issues, and follow-up

Coordinate with the Vice President of Operations, vendors, and other staff to address exhibit and facility needs

Collaborate with the Community Programs Manager and Vice President of Education & Exhibits to ensure programs are effectively supported and aligned with Muse’s educational goals

Develop and maintain SOPs, workflows, checklists, and systems that improve operational efficiency and reduce reliance on institutional knowledge

Support purchasing, invoicing, educational programming registration, and other processes related to Education & Exhibits

Identify opportunities to improve systems, reduce unnecessary work, and strengthen the operational capacity of the department

Collaborate with the Vice President of Education & Exhibits on the development and implementation of planetarium learning experiences, programming, and operational systems

Support the operational planning and implementation of new exhibits and learning environments associated with Muse’s expansion