Overview:    

The National Children’s Museum’s Director of Learning Programs, reporting to the Vice President of Learning + Access, is responsible for providing dedicated oversight focused on integrating programming, strengthening their work by ensuring a shared understanding, consistent implementation, and real-time support where learning and guest experience intersect.

Qualifications:    

5+ years in museum or informal learning environments supporting education and/or guest experience, with demonstrated experience designing and fabricating program materials.

● Proven experience leading and developing teams in a collaborative, fast-paced setting

● Strong organizational and project management skills, with the ability to prioritize and meet deadlines and manage project budgets.

● Self-starter who can take ownership of work while remaining open to feedback and iteration

● Commitment to fostering a positive, collaborative culture that enhances both staff and visitor experience

● Passion for the mission and values of the National Children’s Museum

● Must be legally authorized to work in the United States (this position is not eligible for visa sponsorship) 

Job Responsibilities:    

Lead the design, alignment, and delivery of learning experiences across onsite programs, offsite programs, and field trips

● Design and fabricate hands-on program materials, props, and small-scale installations to support dynamic, responsive learning experiences

● Translate learning frameworks into clear, practical facilitation approaches that can be consistently implemented by staff

● Oversee implementation of daily programming, including pop-up experiences, field trips, birthday parties, and community-based and cultural programming

● Monitor program quality across contexts and drive continuous improvement using observation, staff input, and program data

● Maintain a visible, active presence on the museum floor to support staff, model facilitation practices, and respond to real-time needs and program flow to support a high-quality visitor experience

● Support frontline staff in delivering consistent, engaging, and play-based interactions with guests

● Provide guidance and oversight related to visitor flow and overall guest experience

● Ensure implementation and ongoing reinforcement of safety and security protocols for staff and visitors

Team Leadership & Development

● Build and sustain a collaborative, accountable, and inclusive team culture

● Coach managers and team leads in facilitation, leadership, and people management practices

● Support onboarding, training alignment, and shared norms across staff and youth volunteers

● Identify and address patterns impacting morale, performance, and communication

● Supervise hiring, training, and scheduling of frontline staff Act as a connector across Learning, Programming, Exhibits, + Access to support coordinated planning and execution

● Partner with senior leadership on initiatives that strengthen learning quality, staff experience, and guest experience

● Contribute to organizational planning related to staffing structures, program growth, and delivery models

● Increase efficiency by strengthening proactive systems and routines

● Support managers and coordinators through alignment, coaching, and shared systems