Overview:    

The Volunteer Coordinator will be responsible for recruiting, training, and scheduling volunteers to ensure effective management of Guest Experience. This position requires strong organizational and interpersonal communication skills, and a passion for community engagement.

Qualifications:    

Bachelor’s degree in a related field (e.g., non-profit management) preferred.

Minimum 3 years experience in volunteer coordination, recruitment, and management in the museum space.

Strong organizational and time-management skills with the ability to prioritize tasks effectively.

Excellent interpersonal and communication skills, both written and verbal.

Ability to work independently and collaboratively in a fast-paced environment.

Proficiency in Microsoft Office/Google Workspace Suite and volunteer management software (e.g., VolunteerMatch, Better Impact, Salesforce, etc).

Job Responsibilities:    

Volunteer Recruitment and Onboarding:

Develop and implement strategies to recruit volunteers through various channels such as social media, community outreach, and partnerships.

Conduct interviews and orientations for new volunteers to familiarize them with our organization’s facility, mission, policies, and activities. 

Volunteer Coordination:

Match volunteers with suitable roles based on their skills, interests, and availability.

Maintain a volunteer schedule and ensure adequate coverage for events, programs, and daily operations.

Provide ongoing support and supervision to volunteers, including regular check-ins and performance evaluations.

Training and Development:

Develop training materials and conduct training sessions to equip volunteers with necessary skills and knowledge.

Foster a positive and inclusive volunteer environment through team-building activities and recognition programs.

Communication and Relationship Building:

Serve as the main point of contact for volunteers, addressing inquiries, concerns, and feedback promptly.

Cultivate strong relationships with volunteers, staff, and external stakeholders to enhance collaboration and engagement.

Administrative Duties:

Maintain accurate volunteer records, including contact information, hours worked, and skills inventory.

Prepare reports on volunteer activities, impact, and outcomes for internal and external use.