Overview:    

JOB DESCRIPTION

Position Title: Director of Visitor Services

FSLA Status: Full time; exempt

Compensation: $72,800-$74,880 annual

SUMMARY OF JOB SCOPE & RESPONSIBILITIES

The Director of Visitor Services upholds the museum’s mission, vision and values in all areas of their work and ensures that Madison Children’s Museum maintains exemplary visitor service standards for all who choose to visit. The Director of Visitor Services directs all members of the Visitor Services team, Events team & Lunchbox Cafe team, and is responsible for daily staffing of admissions, exhibit spaces, group visits, events, cafe, and gift shop. The director works cross-departmentally to ensure long-term and short-term projects and initiatives are supported through collaboration and strategic planning. The Director of Visitor Services fosters a culture of belonging, equity, inclusion, for staff and visitors, ensures accountability across all staff roles, and supports successful cultivation of team members.

ESSENTIAL JOB FUNCTIONS

Directs Visitor Services Department

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Manage, recruit, hire, onboard, train, evaluate and mentor staff on the Visitor Services team (approx. 30), including Visitor Services Coordinators, Food & Beverage Coordinator, Visitor Services Supervisors, and Visitor Experience Facilitators.

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Manage Visitor Services budget, expenses & revenue

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Establish proper staffing levels for exhibit & admissions areas.

For a complete listing and how to apply, please visit our website: https://madisonchildrensmuseum.org/about/work-at-mcm/employment/

Qualifications:    

For a complete listing and how to apply, please visit our website: https://madisonchildrensmuseum.org/about/work-at-mcm/employment/

Job Responsibilities:    

For a complete listing and how to apply, please visit our website: https://madisonchildrensmuseum.org/about/work-at-mcm/employment/