Overview:    

Community Engagement Manager 

Compensation: $80,640-$90,720 

Location: Hybrid, minimum 2 days/week onsite, evening and weekend hours as needed 

Reports to: CEO and part of Learning and Museum Experience Management Team 

POSITION SUMMARY

This is a bilingual role (English & Spanish) that builds and fosters trusting and mutually beneficial relationships between the museum and community organizations serving families with young children, particularly those in low-income communities. This position acts as a liaison, representing the museum’s interests while also acting as an internal advocate and voice for community needs, interests, and priorities. In addition to being a relationship builder and advocate, this role actively works with community organizations and individuals to design and test programs and initiatives that tackle persistent barriers to participation in the museum for historically marginalized communities. 

Qualifications:    ESSENTIAL REQUIREMENTS AND QUALIFICATIONS 

A minimum of seven (7) years of relevant professional experience required. Candidates with a bachelor's degree will need at least three (3) additional years of experience to meet this requirement. 

Bachelor’s degree in cultural studies, social work, museum studies, or related field will be considered equivalent to four years of experience. 

Demonstrated record of accomplishment cultivating relationships and connections with community organizations; convening community advisories; designing and evaluating events and initiatives to create a feeling of welcome and belonging for historically marginalized communities. 

Proficiency in oral and written English and Spanish.

Financial literacy specifically experiences developing and monitoring budgets. 

Demonstrated experience, knowledge and commitment to personal growth and culture change work related to diversity, equity, access, and inclusion (DEAI). 

Well-honed interpersonal and communication skills, especially empathy and listening skills.

Proven ability to build strong and trusting relationships with co-workers at all levels, and external stakeholders and community members. 

Strong ability to research, compile, analyze, and present information (both written and numerical) clearly.

A self-starter who can identify opportunities, corral support for ideas, and build alliances with internal and external stakeholders. 

Demonstrated ability to navigate and hold business, community, and mission-based goals and interests.

Exceptional time management skills with an ability to multi-task and adjust to changing priorities.

Excellent attention to detail and organizational skills.

Proven record of accomplishment of working in a busy environment and an ability to get the job done with the available resources.

Proficiency with Microsoft Office suite, particularly Excel, Word, SharePoint, Teams.

Requires use of personal car to travel around San Francisco and Marin.

Job Responsibilities: ESSENTIAL FUNCTIONS & RESPONSIBILITIES

Develop, execute, and evaluate strategies and initiatives, in partnership with CEO, Director of Playful Learning, and Director of Marketing, that build relevant and sustainable relationships and partnerships with non-school organizations and agencies serving families with young children, particularly those in our focus communities. Includes ensuring community engagement initiatives align with the museum’s audience development goals and school-based partnerships; mapping the ecosystem of mission-aligned organizations in San Francisco and Marin; and, in partnership with CEO and others, building relationships with key leaders and stakeholders, and participating in relevant community meetings and events.

Co-create, design, implement and evaluate community engagement and audience development program prototypes and events that tackle persistent barriers to onsite participation for families with young children (geographic, social, cultural) including establishing and convening community advisories for San Francisco and Marin to inform strategy and prototype design and execution.

Serve as a resource and partner to internal teams ensuring everyone in our focus communities feels welcomed and that they belong by incorporating their needs and interests into program planning, policy and institutional decision making. 

Establish and steward relationships with local elected officials’ offices, including planning and executing an annual elected officials’ event.

Collaborate with internal teams such as marketing, exhibit and program development, and visitor services to ensure cohesive and effective community engagement efforts that increase awareness and affinity for the museum amongst families, and create a feeling of welcome and belonging, more specifically for families in low-income communities.

Audit and evolve strategy for museum access programs (in partnership with other key stakeholders) to maximize the participation of, and impact for, families who need it most.

Develop community use policy for museum facilities, manage requests for community facility use including being the onsite point person

Participate in the development and writing of, and reporting on, grant proposals. 

Develop and monitor program budgets, including maintaining backup documentation and receipts for grant-funded expenses.

Prepare and deliver presentations for internal and external stakeholders. 

Stay abreast of issues and developments related to cultural organizations and museums, more specifically children’s museums, becoming more welcoming and inclusive to families of all backgrounds and identities.