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Director of Operations


The Operations Manager is the face of the Chico Children’s Museum (CCM), interacting directly with Museum staff, volunteers, and patrons. This individual has the primary responsibility of managing the Chico Children’s Museum’s (CCM) floor staff and volunteers, employee selection and development, Museum policies and practices, and the safeguarding of all human and physical resources. This position reports to the Executive Director and coordinates closely with floor managers and staff and volunteers. By using exceptional leadership and communication skills as well as mastery of the operating system, this position shapes the goals and success of the organization and its mission. The Operations Manager will continually strive to reach new audiences through dynamic programming that provides opportunities for deeper public involvement. The Operations Manager will develop and implement strategic fundraising strategies to meet the budgeted goals of the organization. Through engagement with staff and the community, the Operations Manager will lead CCM in its mission to serve the families of the North Valley.

• Bachelor’s degree (at minimum) in a related field and/or at least 3 years of non-profit, child development, or child education experience.

• Proven track record of developing and implementing successful fundraising events.

• Previous experience supervising and managing staff and budgets.

• Excellent verbal, written and interpersonal communication skills and organization.

• Ability to work independently, but also in collaborative team environment.

• Ability to handle multiple projects simultaneously and work on firm/tight deadlines.

• Strategic thinker who can see the big picture while executing tactics, and is an excellent problem solver and decision-maker.

• Adaptable, positive, and flexible under pressure and tight deadlines.

• Strong follow-through capabilities.

• Strong knowledge of computer programs including Gmail, as well as Microsoft Word, Excel, and PowerPoint.

• Strong working knowledge of email marketing providers.

• Deep knowledge of and enthusiastic interest in social media platforms and experience working with social media systems.

• Must be willing to work evenings and weekends around special events.


• Provides motivational leadership to the Museum staff, creating a positive workplace environment in which the mission and vision can be achieved.

• Works closely with the Executive Director to develop and implement short term operational and long term strategic plans and goals.

• Design, manage, implement, and evaluate the overall operating program consistent with the Museum’s needs and goals.

• Manage Museum floor staff and volunteers; manage weekly scheduling, staffing and rotation schedules; conduct performance reviews of PT floor staff and volunteers; conduct daily museum PT floor staff/volunteer meetings to provide on-going support in order to create a cohesive education team

• Oversee group field trip program ensuring all programs are: 

o Developmentally appropriate for the group being served

o Begin and end on schedule

o Ensure that enough staff is scheduled and present to support successful execution of the event

o Act as trouble shooter for group leader requests

o Create and track program evaluations to ensure program quality is at a high level

• Establish a superior CCM guest service environment with CCM’s Floor Managers through selection, management, training, and evaluation of public operations staff (front line PT Play Docents and volunteers).

• Responsible for PT floor staff and volunteer training (i.e. Museum’s educational philosophy, safety, programs and exhibits); act as a positive role model for museum guests and staff; conduct specialized training (e.g. group, art & science and early childhood programs, et. al.) as needed. This includes, but is not limited to:

o Preparing and building relationships among colleagues through diversity and inclusion training 

o Interviewing and training volunteers, scheduling volunteers, assisting Volunteer Coordinator when needed

o Providing all staff with evaluations on their performance both formally and in real-time

o Building Maintenance

o Exhibit Maintenance

o Money Management

o Costumer Service

o Membership Sales

o Complete payroll hours of all floor staff in a timely manner

Finance and Administration

• Run and manage with the Museum’s operating system, as well as be able to assist others in troubleshooting the system, when needed.

• Oversee and prepare timely financial reports of the Museum’s operating budget. For example, determining of the Museum is reaching earned revenue goals related to walk-in/group admissions and CCM memberships.

• Oversee the design of business processes, controls and information systems that ensure efficient operation and full compliance with all applicable laws, regulations and accounting standards. 

• Hire and supervise staff; monitors employee performance against objectives while providing appropriate guidance and leadership. 

• Review the CCM’s workplace policies and procedures, ensuring that these are all inclusive.

• Stock the Museum Store and inventory.


Community Relations 

• Encourage the development of services that are inclusive of all children and their families.

• Oversee group field trip program ensuring all programs begin and end on schedule; act as trouble shooter for group leader requests; create and track program evaluations to ensure program quality is at a high level.

• Support and guide the team to help create a climate that appeals to diverse applicants and removes bias.


Influencing Capabilities

• Communicates effectively with the Executive Director, staff, and other collaborators to clarify roles and accountability.

• Demonstrates sensitivity to diversity and cultural issues.

• Possesses the ability to identify problems, analyze risks, generate solutions, prioritize issues, set goals, resolve conflict, gather data and prevent problems and delegate.

• Organizes and plans ahead.

• Establishes and monitors deadlines, assigns tasks while working within a budget and resource limitations. 


Professional Characteristics and Interpersonal Skills

• Initiate and develop relationships in positive ways.

• Demonstrate an ability to adapt, as well as remain positive, professional, and constructive during stressful times.

• Demonstrate high levels of organization.

• Work well with a wide variety of people, inside and outside the Museum.

• Preferred knowledge and experience with Children’s Museums and/or other institutions serving children. 

• Knowledge of financial controls and policies in either a public or private sector. 

• Ability to self-start and self-manage. 

• Maintain a level of activity without direct supervision while orchestrating teamwork to complete high-quality work on time. 


This position is a salaried, full-time exempt position. The work schedule is determined by the needs, objectives and deadlines that are presented at any given time with some evenings and weekends expected. 



Address each of these points in your cover letter. Please do not worry about the flow of your letter (e.g., making sure paragraphs transition) or stating comprehensive information already covered your resume. Cover letters should be no more than 2 pages, single spaced, size 12 font.


- What is a children’s museum? How will such a space benefit the development of children in the North Valley?


- Describe your philosophical approach to and experience with young children.


- What is your leadership style? Please provide examples of times in which you managed employees of varying levels within an organization. 


- How do you develop curriculum for young children?


- Why are you interested in joining our team? 


More details

Name Description
Deadline August 26, 2018
Date Listed: August 16, 2018
Organization Chico Children's Museum
Web Address
Address 325 Main Street
City Chico
State/Prov CA
Country United States
Postal Code 95928
Job Listing
Job Status Full-Time
Exemption Status Exempt
Salary $50,000
Application Instructions To apply, send cover letter and resume to by August 26, 2018.

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