Visitor Services Consultant
The Bronx Children’s Museum is searching for a savvy visitor services consultant who will help lead our Public Experience and Engagement Relations (PEER) team. The project will last from August 2018-July 2020, leading up to and including the opening of the Museum’s new facility.
The Bronx is the ONLY New York City borough that does not have a children’s museum facility. The BRONX CHILDREN'S MUSEUM is a new kind of children's museum. Currently operating “without walls” in schools, shelters, parks, and community agencies, it provides programming to 15,000 children annually. With construction now underway on a gorgeous building in the South Bronx, the Museum will open a permanent home in early 2020, inspiring an additional 60,000 visitors annually.
The Museum offers arts enrichment, environmental education, and interactive programming designed to connect children with their families, their communities, and the Bronx.
The ideal candidate, one with museum/children’s museum experience, will work in conjunction with Museum leadership and key staff to develop visitor service systems, policies, and procedures based on best practices.
As a mobile Museum, we believe that a visitor’s first experience begins before they ever set foot inside the Museum, whether through a phone call, a visit to our website, or interaction at a public outreach event. As such, we are seeking a Visitor Services Consultant who can help us develop an accessible, welcoming, multi-cultural environment that responds to virtual, potential, and actual visitors both inside and outside our physical walls.
EXPERIENCE AND QUALIFICATIONS
● Prior experience working in an arts/cultural or children’s museum preferred
● Strong affinity for, and understanding of, the Bronx a plus
● 10+ years of experience in visitor services or guest relations capacity at a comparable organization, experience in museum setting preferred
● A creative and innovative thinker who has their finger on the pulse of what families and school professionals seek in an engaging, fun, safe, easily found environment
● Knowledge of visitor services principles, practices and procedures and a proven ability to create and successfully execute a comprehensive visitors services plan
● Skilled at using evaluation and analysis to improve visitor experience
● Working knowledge of admissions, POS, and online ticketing systems
● Strong project management, strategic thinking and organizational skills
● Effective and persuasive communications skills; able to write and speak clearly and present information to a wide variety of stakeholders
● Ability to work independently or collaborate with others as needed.
● Marketing experience a plus
● Fluency in Spanish a plus
Responsibilities will include, but not be limited to:
• Assess and then codify visitor services into a PEER manual, which will include admission/welcome policies, membership, visitor flow/wayfinding, staff and volunteer training/needs/requirements, emergency planning, group events/school trips, surveying/analytics, etc., as well as interaction at in-borough events.
Deliverable: PEER policies, procedures and training manual
• Work with all departments (including Operations, Security, IT, and Education) to ensure that visitor needs are integrated seamlessly into all aspects of Museum operation, and educate all Museum stakeholders (including staff, key contractors, and Board of Directors) to ensure they embrace the engagement model.
Deliverable: Internal presentation/s and materials on the PEER approach
• Identify a Point-of-Sale (POS) system that allows for admission/ticketing well as website interface, donor tracking, event booking, and evaluation of program attendance.
Deliverable: POS recommendation that is fully investigated, vetted, detailed, and ready to purchase and implement with adequate training module.
• Assist with the launch of a new Museum website that it is vibrant, user-friendly and informative, as well as back-end enabled for ticketing, donations, social media feeds, etc. It must be available in both English and Spanish, ADA compliant, and mobile friendly.
Deliverable: Redesigned website
• Make recommendations for strategies for mobilizing/integrating digital media platforms, including our website, to inform our public on a regular basis and to drive attendance and membership.
● Develop a marketing campaign that ensures visitors are aware of and encouraged to partake in the range of the Museum’s offerings, including on-and off-site site programs, the on-site resource room, and social media resources.
● Creating a soft opening plan for a segment of our public.
● Ensuring all of the above are coordinated with the Museum’s overall operational readiness planning process
Equal Opportunity Employer
Bronx Children's Museum is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
|Deadline||August 1, 2018|
|Date Listed:||July 23, 2018|
|Organization||Bronx Children's Museum|
|Address||55 Lawrence Ave.|
|Application Instructions||To apply, please send your resume, thoughtful cover letter outlining your experience and interest and salary requirements with Visitor Services Consultant in the subject line to firstname.lastname@example.org no later than August 1, 2018.|