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Membership Manager

Description

The Manager reporting to the Associate Director of Development will be responsible MOXI’s Membership Program. Duties will include but are not limited to: overseeing annual membership budget, developing member acquisition, renewal and upgrade strategies, membership administration (member correspondence, data entry in the museum’s database, membership sales), planning for special Members-Only events, and serving as a integral member of the Development team.

The ideal candidate will be highly organized, familiar with Word & Excel, customer service focused, detail oriented, and able to work independently.            

 

Qualifications:  

• Strong communication skills, both oral and written.

• Superior attention to detail with high level of accuracy.

• Ability to multitask, prioritize, and work independently.

• Must be able to maintain confidentiality with sensitive information.

• Desire to work as part of a team.

• Ability to listen actively to guests and be responsive to their needs and expectations.

• Weekends, holidays, and evenings are required.

• Ability to problem solve and demonstrate good judgment in a variety of situations

• Proficient in Microsoft Word & Excel. Experience with databases, especially Altru, a benefit.

• Regular and predictable attendance is required.

           

 

Job Responsibilities:       

• Represents Membership program on behalf of MOXI onsite and at events, including exhibit openings, museum programs, and members-only events.

• Oversees significant annual budget including monitoring progress towards revenue and expenditure goals and providing monthly variance reports.

• In collaboration with Marketing & Communications team develops and implements acquisition, upgrade and retention strategies employing integrated onsite, mail, on-line, telephone and social campaigns. Generates reports to measure results of specific membership campaigns, along with membership retention and growth.

• Partners with MOXI’s Guest Services to fulfill membership sales. Manages guest requests, complaints, and questions in a positive, helpful manner.

• Plans special Members-Only events and works with MOXI staff to ensure member benefits are delivered upon.

• Collaborates with Development team to identify and upgrade Members to higher levels of annual giving (Innovator Circle) and increase annual giving participation, and support development events

• Develops, promotes, and documents best practices and policies associated with member management. Maintains security, accuracy, and integrity of database.

• Periodically reviews effectiveness of membership program, benefits, and policies, relating to retention and acquisition of members. Recommends, designs, and implements any required changes to improve effectiveness and efficiency.

• Capable of working a flexible schedule including one weekend day per week to accommodate the museum’s needs. Schedule and availability reflects that the organization is a 7-day a week operation with periodic morning and evening programs,

• Other duties as assigned.

More details

Name Description
Deadline June 22, 2018
Date Listed: May 30, 2018
Organization MOXI, The Wolf Museum of Exploration + Innovation
Web Address www.moxi.org
Address 125 State Street
City Santa Barbara
State/Prov CA
Country United States
Postal Code 93101
Job Listing View Complete Job Listing
Job Status Full-Time
Exemption Status Exempt
Salary $45,000- $50,000
Application Instructions Please send cover letter and resume to kate.macnaughton@moxi.org

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