Museum Visitor Services Manager
Seeking a talented team leader to join the Visitor Services Operations Team at our award winning children’s museum. The Front Desk and Reservations Manager is responsible for providing staff leadership and exceptional customer service to museum patrons via our admissions, membership and reservations desks. As a key member of the management team, also acts as Manager on Duty overseeing and supporting overall building operations on assigned days. Responsible maintaining and implementing efficient and effective staff training and accountability systems and standard operating procedures for primary departments.
BA preferred, relevant work experience may substitute. Minimum of 2 years leading a team of 3 or more staff providing excellent customer service and sales ideally in an arts, recreation, education or hospitality setting. Requires excellent office skills including word processing, email, record keeping. Excellent written and verbal communication skills and ability to work in a team setting with a high degree of daily communication. Able to work in a fast-paced environment with a great deal of flexibility. Core schedule Tues-Sat or Sun-Thurs and evenings, weekends, holidays and special events as needed for museum programming.
Responsibilities include working with Database/IT teams to manage Altru database including building new programs for registration, managing screen, membership & discount types. Supports sales goals in partnership with Marketing Department, including website updates and use of other collateral. Responsible for security at the museum front and back entrances. Manages labor and assigned expense budgets and department records and reporting. Acts as Staff Scheduling Lead and Interdepartmental Meeting Lead.
|Organization||Hands On Children's Museum|
|Address||414 Jefferson St. NE|
|Salary||DOQ + Benefits|
|Application Instructions||Submit cover letter, resume and 3 references to firstname.lastname@example.org. EOE. No phone calls please.|