The Deputy/Associate Director partners with the Executive Director in providing leadership and direction to all Museum departments in the planning, development and management of Museum exhibits, programs and operations, and directly oversees communications, visitor services and technology integration. In the absence of the Executive Director, the Deputy/Associate Director acts in that capacity and makes decisions concerning Museum operations including matters of budget, staffing and organization. Working collaboratively with the Directors of Exhibits, Education, Finance, Development and Families Together and other colleagues, partners, funders, and the public, s/he assists in planning the Museum’s fundraising, exhibit and programing schedule in an innovative, strategic manner. S/he directly and indirectly supervises the work of nine employees.
Oversees Communications and Membership
Increases public awareness of the Museum by overseeing messaging, branding, marketing, media relations and other communications. Develops a strategic communications plan with goals and timetables. Works to develop strategies in order to increase support and visibility of the Museum, ensuring that the strategy furthers the Museum’s mission and goals. Oversees any collateral designed to disseminate information about the Museum to varied audiences, including website development. The position requires a skilled communicator who is able to work effectively in traditional, online, social media and emerging technologies.
Oversees Visitor Services
Provides leadership for the visitor services team – including the hiring, training and assessment of visitor service staff and volunteers – to ensure an optimum visitor experience that supports the Museum’s mission. Oversees development and implementation of visitor services plans, policies and procedures and interdepartmental collaboration with education and exhibits departments. Works with frontline team to set and meet earned revenue goals, including admission, membership and fee-based programs. Oversees messaging to visitors and collection and analysis of visitor data.
Oversees Technology Integration
Responsible for identifying technology opportunities that will enhance the Museum’s capacity, including back-end business, infrastructure support and public-facing applications. Leads those initiatives from inception to completion, including building and developing proposals and budgets and participating in fundraising as well as project management/leadership.
Supports Museum Administration
Works with the Executive Director to budget and set priorities for spending, resource usage and allocation of funds. Ensures subordinate supervisors carry out program and supervisory duties. Develops performance standards to evaluate work performance. Provides a climate conducive to the optimum development and utilization of staff members' skills and abilities. Supports diversity in hiring, training and development. Represents the Executive Director on a regular basis at both internal and external meetings and events and is one of the Museum’s key ambassadors and critical fundraisers.